FREQUENTLY ASKED QUESTIONS
Virgin hair extensions are made from 100% human hair from a living donor (person). The person willingly donates their hair which is cut from a ponytail or in some cases the scalp this is not the case for Ellemane Hair as all our bundles come from one ponytail from a single donor. Once the hair is cut is then wafted into bundles and then it's vigorously washed. After washing the hair is placed in a high-temperature steamer this process creates all our various LUXE textures such as Bodywave, Deepwave, Curly, etc. Furthermore, the steaming process furthers kills bacteria off the hair. At Ellemane Hair we never use chemicals, nor do we dye or use heated tools to straighten or curl the hair as everything is done in the steamer.
2. WHERE IS ELLEMANE HAIR SOURCED ?
3. HOW LONG DOES THE HAIR LAST
5. CAN I COLOUR/BLEACH/STRAIGHTEN AND CURL THE HAIR ?
Yes, our Ellemane Hair bundles and lace systems takes to bleach, colour and heat very well. Please, be careful when doing so or seek professional advice. Check out our HAIR CARE page for tips on how to care for your luscious bundles.
It really depends on how full you want your unit or sew in to be but on average 3 bundles in 12-20” and a closure will be enough and 2 bundles with a frontal in lengths 12-18”. If you want a fuller wig and sow in, 4-5 bundles in lengths 18-30” will do.
We only accept PayPal. If you don’t have a PayPal account, PayPal has the option for you to enter your card details.
We currently don’t have the option for next day delivery but we are working on it :)
- Standard UK shipping time is 4-8 working days
- EU, USA and Canada 7-11 working days.
- Rest of the world 8-12 working days
PLEASE refer to the SHIPPING & RETURNS page for more info.
Before, placing your order please carefully read the TERMS AND CONDITIONS as due to the nature of our product all sales are final. However, we do offer exchanges for faulty items or when you received the wrong order and this must be communicated to us in email at email@example.com within 72 hours of receiving your order. You will be responsible for paying for your own shipping costs and its crucial that you email us with a tracking number once you’ve posted your item. Without a tracking number an exchange cannot take place. Due to hygiene reasons all individual packages need to be sealed and in the same condition as you received it.
During sales orders may take an extra 2-3 days on top of the regular delivery times but in the rare occasion that your order has not arrived yet please email us on firstname.lastname@example.org
Please email the team on email@example.com and we will be ready to help.